Tuesday, September 21st, 2021 by Debra Angarano
Every reputable home improvement contractor enters a contract with a homeowner with the intention of making their customer happy. Doing quality work in a timely fashion is always the goal. They wouldn’t be in business long otherwise.
Getting things done right the first time, however, doesn’t always happen no matter how hard they try. Measurements can be miscalculated, paint colors and stain can look different than what was chosen from a sample, etc. Ever since the Covid pandemic arrived, obtaining materials and customers’ selections has become very challenging. It can now take months to receive any custom orders especially cabinets and vanities. Therefore, mistakes can be very costly to the contractor and make for a dissatisfied customer.
Pulling out all the stops when a problem happens on the job is a priority. The customer’s original vision is very important to achieve. Here’s a sample of just two issues and resolutions from contractors.
One general contractor (GC) had an installer with a medical condition that landed him in the hospital after only a few days on the job. He was unable to work for some time. Trying to find another installer since Covid has proven to be difficult. Contractors are booked out for 3-12 months. The GC finally found one who agreed to finish the job. The problem: he did a poor job on the tile work. The GC, pulling out all the stops, pulled an installer off another job. The GC had to pay for all new tiles to be reinstalled properly. The job took much longer than expected, but in the end…a beautiful result.
Mistakes can come from anywhere during a remodel. One contractor ordered a custom vanity based on his customer’s request. The start of the job was delayed as the vanity took 14 weeks to deliver. Upon receipt, the vanity was the wrong color. To avoid a further delay, you might ask the customer if they want to accept the vanity. Sometimes though, it’s just too far off their original vision. The contractor’s purchasing department, after an exhaustive search, found a vanity of the right color in stock, but a different style. The customer decided to accept the alternate style rather than take any longer.
These types of problems can happen at any time, but the pandemic has added to the lengths contractors have to go to make things right for their customers. Homeowners also need to be willing to be patient when starting a remodel during this time. Contractors are booked up, custom orders are delayed due to lack of employees and materials, deliveries are waylaid and costs have escalated like most things.
Despite all that, we at Scopewell are ready to go the extra mile for you. If you're considering a remodel in your home, we'll be happy to get you on the schedule, even if it's a few weeks out. Gather your thoughts and we'll meet with you at your home or on a virtual meeting.
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